MegaBox access | Terms and conditions

MegaBox access terms and conditions

You can visit your MegaBox at our Rosebery warehouse by appointment. These terms apply to every access visit.

1. Booking access

  • Access is by appointment only, at our Rosebery warehouse. We don't deliver MegaBoxes for access during your rental.
  • Book through the Access Booking Form at least 48 hours ahead. You can book up to 14 days out. For later dates, email us.
  • Sending the form is a request. Your visit is confirmed only when we confirm it by email or SMS.
  • We may decline or reschedule a visit for capacity or safety reasons.

2. Short notice access

A visit with less than 48 hours notice is emergency access. It depends on availability, and a $110 fee per MegaBox applies.

3. Access hours

  • Monday to Friday: 7:30 am to 5 pm
  • Saturday: 9 am to 4 pm
  • Sunday: 10 am to 3 pm

Please arrive at least 30 minutes before closing, or we may not be able to bring your MegaBox out.

4. How often you can visit

  • Up to 2 visits per calendar month.
  • If you need more, we may ask you to move your goods into a self storage unit.
  • We don't leave MegaBoxes out over more than one day unless we've agreed to it in writing.

5. When you arrive

  • Report to the office before going to your MegaBox.
  • Our staff will show you to your loading area.
  • If you don't follow staff directions, we may suspend your access.

6. Warehouse safety

  • Speed limit is 5 km/h
  • Always give way to forklifts and work vehicles
  • Use the marked walkways only
  • Keep clear of machinery and equipment
  • Children and pets aren't allowed in the warehouse area

7. Changes, cancellations and no-shows

  • Change or cancel by email at least 48 hours before your visit, free of charge.
  • If you cancel with less than 48 hours notice, or don't turn up, a $110 fee per MegaBox applies.
  • Repeated no-shows or late arrivals may mean we suspend your access.
  • We may reschedule for operational, safety or severe weather reasons. If we do, there's no fee.

See Cancellations and changes for all MegaBox fees.

8. Changes to these terms

We may update these terms from time to time. The version on this page when you book applies to that booking.

9. Questions

Email sydney@megaboxstorage.com.au or call 02 8345 6000.