FAQ

Frequently Asked Mobile Storage Questions

Your hunt for a simple, stress-free storage option in Sydney has come to an end. MegaBox Mobile Storage transforms the way people think about storage by creating custom solutions and providing space just when you need it. We are your moving partner, not just another mobile storage company.

General Questions

What is mobile self storage and how does it work?

Mobile self storage lets you rent a secure unit where you can store your personal or business belongings.

You load your items into one of our mobile self-storage units, secure it with your own padlock, and access it at your convenience during our access hours.

It works like having your own private room for extra space, without the high cost of renting commercial property.

What is a Megabox?

A Megabox is a mobile self-storage unit that we deliver to your home or business. Unlike standard self-storage, you don’t need to hire a truck or visit a facility. We bring the storage to you, saving time, money, and double-handling.

What is the size of a Megabox?

Each Megabox is 4.1m² (10m³) with dimensions of

2.4m high x 1.7m wide x 2.4m long.

How do I know how many Megaboxes will I need?

Use our online space calculator to see how many Megaboxes you need, or call our team for advice. We’ll recommend the right number based on what you’re storing.

What makes Megabox different from other storage companies or removalists?

Unlike most removalists and storage providers, we don’t charge transport time or base-to-base fees. Your timer starts only when the Megabox arrives at your address and stops when we leave. Drop-off is a fixed cost, giving you clear and transparent pricing.

What is the Megabox unit made of?

Megabox units are built from Australian-made specialty timber that allows your belongings to breathe, reducing the risk of mould and dampness.When transported, we cover each unit with a heavy-duty weatherproof cover to keep it safe and dry.

How much can I store in a Megabox?

Each Megabox can typically hold the standard contents of a 1-bedroom or studio apartment. Each unit is designed to hold up to 1 tonne in weight. While most households won’t come close to this limit, heavier items such as books, paperwork, or gym equipment may add up quickly.

Is Megabox secure?

Yes, Your Megabox is sealed with your own padlock and stored in our secure Rosebery warehouse with CCTV, alarm systems, and restricted access.

What can’t I store in a Megabox?

For safety reasons, you cannot store:

·     Hazardous, flammable, or perishable items;

·     Illegal goods;

·     Damp or wet items that could cause mould.

Why is Megabox cheaper than standard self-storage?

Megabox is modular and stackable, which reduces costs. Access is restricted to warehouse visits, allowing us to keep prices lower than traditional self-storage without compromising on security.

Megabox Service

What service options does Megabox offer?

Megabox offers two types of service to suit different needs:

DIY Services (you handle most of the work);

Assisted Services (our removalists help with the heavy lifting).

What are the DIY service options?

Our DIY services are designed for customers who want flexibility and control:

Drop-Off: We deliver the Megabox to your door for you to load and unload;

Self-Move: You bring your items to our Rosebery facility and pack or unpack the Megabox yourself;

Wait & Load: We deliver the Megabox and wait while you load it, then take it away immediately.

What are the Assisted service options?

Our Assisted services are designed to take the stress out of moving:

One-Man Service: A professional removalist helps with carrying and loading;

Premium Service: Two professional removalists handle all the loading and unloading for you;

Elite Service: A full-service move and storage solution with our most experienced three-man team.

How much time do I have to load or unload for the drop off service?

You have up to 72 hours to load or unload your Megabox at your address(provided there are no parking restrictions).

Can I choose the delivery time for my Megabox?

Yes, depending on the service chosen.

Standard Delivery: Daily slots at 8:00 AM or 11:00 AM, first-come, first-served.

Drop-off Service: Delivery on chosen day, subject to schedule.

Specific Drop-off Time: Additional $50 per Megabox.

Can I request a delivery outside the fixed timeslots?

In some cases, we can arrange delivery outside the standard 8:00 AM or 11:00 AM slots. Please contact our team to discuss availability.

Can I reposition my Megabox once delivered?

No, once placed, the Megabox cannot be moved around your property. Please ensure the drop-off location is suitable before delivery.

Can I keep my MegaBox on-site for storage?

MegaBox is not intended for long-term on-site storage. With our convenient Drop-Off Service, your MegaBox can stay at your home or business for up to 72 hours.

This gives you plenty of time to load or unload at your own pace, without clutter or stress.

After that, we’ll collect your MegaBox and return it to our secure facility — keeping your driveway clear and your belongings safe.

Can I use Megabox for moving house?

Yes, Megabox is ideal for moving within Sydney or for temporary storage during renovations. Many customers choose our Premium or Elite Service to ensure a stress-free move.

Do you offer interstate delivery?

Megabox operates solely in Sydney. If you’re moving interstate, our team can recommend trusted partners.

Pricing & Payments

How much does a Megabox cost?

Our service and storage rates are transparent and easy to calculate. Please see our Pricing page for full details.

Do you offer a price beat guarantee?

Yes. If you receive a cheaper written quote from another mobile storage provider within 5 kms from our Rosebery location, we will beat it.

This guarantee applies to new customers and ensures you always get the best deal on storage

Are there any extra charges?

Yes, there’s a small one-off admin fee in addition to the agreed rental fee when you move in.

Other charges may include optional services, emergency access, or goods protection, which will be clearly outlined before you commit.

Do I need to pay a deposit?

We only charge a $30 fee to confirm your booking, which is credited towards your admin fee when you move in.
Please note that this fee is non-refundable.

Is there an admin or set up fee?

Yes. A one-off $30 admin fee is charged when you move in. This covers the set up of your account.

What payment methods do you accept?

We accept Credit Cards, Debit Cards (Visa, Mastercard, and Amex), and Bank Transfer.

We do not accept cash or cheques.

How do I pay for my Megabox?

You can choose automatic monthly payments when you sign up or manage your payments via our Customer Portal.

Our Customer Portal is also available as a mobile app on the Apple App Store and Google Play Store.

The Megabox Customer Portal app is developed and maintained by our technology partner and is available on the Apple App Store and Google Play Store. While the app provides convenient access to your Megabox account, Megabox Mobile Self Storage is not responsible for the hosting, operation, or technical support of the app. Use of the app may also be subject to the terms and conditions of Apple Inc. (for iOS devices) and Google LLC (for Android devices).

Do prices change during my rental period?

We review pricing from time to time, but any changes will be communicated minimum 30 days in advance.

Do you offer discounts for long term storage?

Yes. Customers who commit to longer storage periods receive discounted rates. Speak with our team if you know you will need storage for six months or more.

What happens if I miss a payment?

If a payment is missed, we will contact you to resolve it quickly.

Late fees may apply if the account is not brought up to date. If payments are repeatedly missed and the account remains unpaid, your access to the unit will be restricted.

Continued default can result in your goods being sold to recover outstanding rental fees, as outlined in the storage agreement.

Bookings and Agreement

How do I book a Megabox

You can book directly here on our booking portal or by contacting our team. The booking process is quick and straightforward.

What happens after I pay the booking fee?

After paying the $30 booking fee, you’ll receive a Megabox Service Form to complete with details about your items and access. This helps our removalists prepare for your service. Once submitted, you’ll get a confirmation email with your service type, delivery date, and booking details.

What is Included with my booking?

When you book a Megabox, we allocate a Megabox to you and secure your booking time and service.

You'll also receive a Reservation Pack, which includes:

  • 10 Medium Boxes
  • 1 Roll of Tape
  • 1 Mattress Cover

You'll need to collect this pack from our office, during our office hours.

What documents do I need to sign up?

You will need a valid form of photo ID, such as a driver’s licence or passport. For business customers, company details and an ABN may also be required.

Do I need photo ID to rent storage?

Yes. Photo ID is required to confirm your identity and finalise your agreement. This is standard practice at all storage facilities.

How long does the booking process take?

The booking process can be completed in just a few minutes online. Once confirmed, your service and reservation are secured.

Is there a minimum storage period?

Yes. The minimum storage period is 1 month, or as indicated on the front page of your storage agreement.

Can I extend my storage period after the minimum storage period?

Yes, after the minimum period, storage automatically continues month-to-month. You can extend it for as long as you need.

How do I cancel my storage agreement?

To cancel, simply give written notice as outlined in your agreement, usually 30 days in advance.
Once your account is finalised and the Megabox is emptied, your agreement ends.

Is there a cooling-off period?

No. Megabox agreements do not include a cooling-off period.
Your booking secures the unit, and rental charges begin from your agreed start date.

Access and Location

How do I access my belongings?

Access to the Rosebery warehouse is only available by booking in advance. Please book at least 48 hours in advance (subject to availability).

Where is your facility located?

Our Megabox facility is conveniently located near Sydney CBD, making it easily accessible to locals and visitors.

We’re at 87-103 Epsom Road, Rosebery, New South Wales 2018.

Our prime location ensures easy reach by various transport modes, providing a seamless experience for all.

What are the access hours?

Access to your Megabox is available during Rosebery access hours:

  • Monday - Friday : 7:00 am - 5:30 pm.
  • Saturday : 9:00 am - 4:30 pm.
  • Sunday : 10:00 am - 3:30 pm.

Access closes 30 minutes before closing time each day.

Can I request delivery for access?

No. Mid-storage redelivery is not available. If you need your goods, you must book an on-site warehouse visit.

When you’re ready to end your storage, you can request a final redelivery of your Megabox.

How often can I access my Megabox?

As often as you like, provided you book in advance.

Standard access: minimum 48hours’ notice.

Emergency access (under 48 hours): $110 fee applies per Megabox.

Do you service my suburb?

Yes. MegaBox services the inner-west, eastern suburbs, lower north shore, and south Sydney regions. We deliver directly to your home or business, then return the box to our Rosebery warehouse for secure storage. Contact our team to confirm coverage for your suburb.

Do you service apartments and inner-city suburbs?

Yes. MegaBox is popular with apartment residents because we deliver the storage unit to your building, saving you from hiring a truck.

Do you only service Sydney?

Yes. MegaBox is currently available only in Sydney.

How quickly can you deliver a MegaBox after booking?

In most cases, we can deliver a MegaBox within 24 hours of booking. During peak times, delivery slots may fill quickly, so we recommend booking early to lock in your preferred date.

Goods Protection

Are my items automatically covered?

No. By default, your belongings are stored under the standard terms of your storage agreement, which provide only limited contractual liability.

If you would like extra peace of mind, MegaBox offers StoreProtect, our Goods Protection program, which extends the level of care for your stored items.

What is StoreProtect?

StoreProtect is an enhanced contractual liability arrangement that allows customers to purchase additional protection for stored goods (subject to terms and conditions).

Do I have to take StoreProtect?

No. StoreProtect is optional. You can:

  • Opt in to StoreProtect,
  • Arrange your own insurance, or
  • Rely on the limited liability included in your storage agreement.
How do I arrange StoreProtect?

Confirm your opt-in, provide a Maximum Replacement Value, and agree to pay our additional StoreProtect Fees.

StoreProtect is available when arranging storage with us or as part of a replacement Self Storage Licence Agreement.

The replacement Agreement includes amended terms due to recent consumer protection laws and the StoreProtect Addendum.

StoreProtect is not available for customers outside our target market, including those with stored goods insurance.

Read the Target Market Determination linked in the StoreProtect Addendum.

How do I calculate my Maximum Replacement Value?

Your Maximum Replacement Value must reflect today’s cost of replacing your items.

For example:

  • Clothing and linen are valued based on age, condition and use.
  • Antiques or unique items are valued at current market value.
  • Documents are valued at the cost of reprinting or reissuing.

If you declare less than the true replacement value, any claim will be reduced proportionally.

What is not covered by StoreProtect?

StoreProtect does not cover unavoidable events outside our control, such as major flooding, atmospheric or climatic causes, Acts of God, war or terrorism. Full details are in the Licence Agreement and StoreProtect Addendum.

How do I make a claim under StoreProtect?

If your goods are lost or damaged, notify us immediately. We will investigate, and if the cause could reasonably have been prevented, your claim will be assessed up to the Maximum Replacement Value you declared.